PacketShaper Troubleshooting Course

3 Days

IT professionals at authorized Blue Coat BlueTouch Partner companies or customer IT help desk and support staff responsible for supporting and troubleshooting PacketShaper deployments.

Students must have completed the two Blue Coat PacketShaper training courses, Blue Coat Certified PacketShaper Administrator and Professional (BCPSA and BCPSP), and passed the corresponding certification exams.

It is strongly recommended that students have existing in-depth experience of PacketShaper configuration and some experience of supporting deployed units.

Session 1

-      Troubleshooting Methodology

-      BlueTouch On-line

-      Hardware Overview

-      PacketShaper Boot Process

Session 2

-      DEMO: Boot Monitor Menu and Safe Mode

-      Understanding PacketShaper Commands

-      LAB

Session 3

-      Analysing PacketShaper Logs

-      LAB

-      Hardware Troubleshooting

-      LAB

-      Hardware Failure Case Studies

-      LAB

Session 4

-      Configuration Issues

-      LAB

-      Configuration Case Study

-      LAB

-      Classification Case Study

-      LAB

Session 5

-      Troubleshooting PacketWise Software

-      LAB

-      Software Image Case Study

-      LAB

-      Access and Performance Issues

-      LAB

Session 6

-      Performance Case Study

-      LAB

-      Troubleshooting Traffic Flows

-      LAB

-      PacketShaper Report Issues

-      LAB

BCPST

£1350